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FAQ

  • How is Starlife Supplements handling the COVID-19 (Coronavirus) crisis?
    With current developments regarding the COVID-19 (coronavirus) crisis, we want to send our thoughts to everyone who’s part of our global community and their loved ones, hoping you all stay healthy and well. We also wish to reassure you that we are strictly following the advice of the World Health Organisation and local authorities' guidelines to make sure we keep the highest possible hygiene and safety standards. The health and safety of our employees, customers and partners is our top priority. Please note that our warehouse is fully automated and that your order will have minimal human contact only during shipping. Our team and our partners are maintaining strict hygiene routines at all times. Our customer service is happy to answer any concerns or inquiries. Please feel free to reach out. We will get through this together!
  • Shipments and delivery during the COVID-19
    Despite the recent developments regarding the COVID-19 (Coronavirus) we are open for business as usual and working hard to deliver orders with minimum delay.
  • Where is my package?
    To track your order you just add your order number and the email address you used when purchasing your order. Once your order has been shipped from our warehouse, we will send a delivery confirmation by email with tracking number / package ID. By clicking the tracking link in the delivery confirmation you will be directed to the courier website, which will display the latest information about your delivery.
  • Has my order been placed?
    We will send an order confirmation to the email address you provided as soon as your order has been registered in our system. Please note that it may take up to an hour for this email to be sent when the transaction must be reviewed and approved by your payment provider. Once your order has been packaged and sent from our warehouse, you will also receive a delivery confirmation that shows your tracking number / package ID where you can see where your delivery is.
  • Do product include VAT?
    Product prices already include VAT when you've selected your country as your shipping country.
  • Can I Shop Tax Free?
    We do not offer our products Tax Free.
  • Do you use cookies? What are cookies?
    Click here to read more about our privacy policy.
  • Can I shop with gostarlife.com if I am under 18?
    Starlife products are for adults only.
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